Working hours: 9  (1 Hour Break)

Location: Green Acres Raiwind road, Lahore

Functional Area: Software and Web Development

Industry: Information Technology

Experience: 1 year plus

Timings: 5 p.m. to 2 a.m.

Salary: PKR 40,000 – 45,000 plus commission


Job Description:

-Responsible for the smooth resolution of all Software Pro related issues at the customer when Software Pro is in production
-Required to work with all technical and marketing teams to ensure that all production issues are resolved in a timely manner
-Resolve problems by working as a contact person between Software Pro and our customers during the production phase. This includes coordinating with Global Deployment Leads as well as other key stakeholders like Software Pro’s technical and commercial teams
-To maintain excellent relationship with customers and ensure engagement with customer representatives at all level of assigned accounts
-Support the customer through internal processes in order to execute timely deployments, ensure smooth Software Pro’s operations and execute timely changes in production
-Prepare adhoc, weekly, monthly, quarterly status reports
-Responsible for total incident ownership, managing all high and critical incidents and escalating appropriately any production issues with the right authorities
-Establish and maintain the relationship as the project lead between clients, vendors and internal Software Pro’s teams when the account is in production
-Ensure effective conflict resolution and change management for the account

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