E-Commerce Development for Online Jewelry Store

5.0

I was very impressed with their Shopify knowledge and expertise.

Client’s Clutch Review

clutch

Project Feedback

Software Pro NYC's work boosted the client's site traffic and sales. The team excelled at project management — they explained every part of the process and was quick to respond to queries. Their dedication to customer satisfaction was reflected in their attentiveness to the client's needs.

I was very impressed with their Shopify knowledge and expertise.

Client Rating

5.0
Quality: 5.0
Cost: 5.0
Schedule: 5.0
Would Refer: 5.0

Project Feedback

Project Summary

Software Pro NYC was hired by an online jewelry store to fix an integration issue on their Shopify site. They were also tasked with creating a new Facebook page and connecting it with the client's site.

  • price tagE-commerce Development
  • price tagAugust 2022
  • price tagLess than $10,000
client Client

Designer & Creative Director, Online Jewelry Store

Buildings About

I am the Designer and Creative Director for an online jewelry store.

users Employees

1-10

Location Location

The Client

? Please describe your company and your position there.

"I am the Designer and Creative Director for an online jewelry store."

The Challenge

? For what projects/services did your company hire Software Pro NYC, and what were your goals?

" We hired Software Pro to help us with an issue we were having with connectivity between facebook and shopify. We were locked out of our business manager and needed to find a way to connect all of our product catalog back to the FB page in order to be able to do product tagging on Instagram as well. Software Pro immediately was able to find all the problems and was able to fix everything super quickly. "

The Approach

? How did you select this vendor and what were the deciding factors?

" We selected Software Pro NYC because they were very knowledgeable about our issue and very quick to respond. They provided a quick timeline in order to complete the project on time and were very considerate about our budget as well."

? Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

" The scope of work included fixing the Business Manager issue which included creating a new FB page and connecting it to the new Business Manager in order to be able to upload the catalog."

? How many people from the vendor's team worked with you, and what were their positions?

" I was in contact with our project manager at all times and got status updates from the team as well through Basecamp. I was so impressed by their quick responses and answering all my questions."

The Outcome

? Can you share any measurable outcomes of the project or general feedback about the deliverables?

" I was able to connect my products to the FB and Instagram page and finally tag my products again driving more traffic to the website and more sales."

? Describe their project management style, including communication tools and timeliness.

" I was impressed by the project management style. Zain was very accommodating as I was traveling abroad and asked him to text me via Whatsapp. He explained to me everything that was needed to get the project done and always answered my questions super promptly."

? What did you find most impressive or unique about this company?

" I was very impressed with their Shopify knowledge and expertise. I was also impressed by their wonderful customer service always answering very promptly and on top of our project. It made me feel like this project was a priority for them and also they were very considerate about the timing I needed in order to get the project done in time to launch new products."

? Are there any areas for improvement or something they could have done differently?

" I truly believe they did everything great!!!"

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