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What services do you offer as a VA?

We offer a vast variety of services. Some of our top VA services are chat support / customer support, Email Management, basic website maintenance, data entry, customer service, social media management, scheduling, online research, bookkeeping and accounting, data presentation, administrative assistance, executive assistant, personal assistance, video editing, operations specialists, community management, data management, transcription, media billing and social tasks. You can ask for help with any kind of task and we'll make sure that we deliver you what's required.

How do you communicate with clients?

We keep our communication as easy as possible by using the best and most accessible ways such as video conferencing platforms (Google meets and Zoom), email, and by phone as well. For project management we use Basecamp, Slack or Skype. We are also open to using client specified channels/platforms.

How do you ensure client confidentiality?

To us, trust and confidence are the vitals when it comes to dealing with clients. We make sure that the information shared by our clients is safe with us and for that, we always sign a non-disclosure agreement before any contract is started.

How do you handle time zone differences?

We work in the EST, but we are open to adjusting with the client specified timezone

How do you accept payment?

PayPal, bank transfers, credit cards, and other payment options are all acceptable. Before beginning any contract, we will discuss with you and decide the payment method that best suits you.

Do you offer long-term contracts?

Yes, we offer not only long-term contracts which start with minimum 3 months of agreement

How do you screen and hire VAs?

All our potential VA candidates undergo thorough screening and interviewing to make sure they have the training and expertise necessary to offer our clients high-quality support. In order to make sure the VA is a suitable fit for our team, we further check for references and could ask for a trial period.

What is your process for assigning VAs to clients?

When a new customer hires our VA, we evaluate their needs and pair them with a VA who has the knowledge and expertise to serve their business most effectively. We strive to deliver our best to our clients if they have any special requirements or preferences.

How do you handle sick days or other absences?

To make sure that there is always someone available to serve our clients, we have a team of VAs. We can designate another VA to carry out the tasks of the first VA in case of emergency or scheduled leave

Can customers request a specific VA to work with them?

Yes, if a customer has had a positive working relationship with a particular VA in the past, they are welcome to request that VA to work with them again.

Do you offer training for VAs?

Yes, we provide time-to-time training to make sure that our VAs are up-to-date with the abilities and knowledge necessary to offer our clients high-quality support. This could include opportunities for professional development as well as training on new software or systems to keep pace with the modern industry standards