AI Voice & Chatbot Development That Resolves Issues
AI chatbots and voice agents on GPT-4o and Claude for web, mobile, and SMS. Our NYC team automates customer support to improve first-contact resolution.
No commitment requiredResponse within 24 hours
Why Most Chatbots Don't Actually Resolve Anything
The pattern we see when a chatbot turns out to be a glorified FAQ wrapper, and how we build past it.
The Problem
Most chatbots frustrate users. They misread intent, loop without resolution, and hand off to live agents with no context. Customers expect accurate answers and your support team deserves real automation, not a glorified FAQ wrapper.
Our Solution
We build conversational AI that reads intent, holds context across the full conversation, and resolves issues without escalation, typically automating 60 to 80% of inbound support volume. Grounded in your knowledge base, gated by enterprise guardrails, and measured against resolution rate from day one.
What We Build
Conversational AI Scope
From LLM chatbots to AI voice agents, the full spectrum of conversational AI we ship to production.
LLM Powered Chatbots
- GPT-4o and Claude grounded in your knowledge base
- RAG pipelines for accurate, on-brand responses
- Multi-turn conversation with persistent memory
- Enterprise safety guardrails and topic controls
AI Voice Agents
- Inbound voice AI for tier-1 customer support
- Outbound calling for lead qualification and follow-up
- Appointment scheduling and collections automation
- Natural pacing with interruption handling
Customer Support Automation
- Ticket routing and resolution without human agents
- Return and refund processing workflows
- Policy and billing query handling
- Automated escalation with full context passing
Multi-Channel Deployment
- Website, iOS, and Android native integrations
- WhatsApp, Slack, and Microsoft Teams
- SMS and email channel support
- Consistent AI behavior across every surface
CRM and Helpdesk Integration
- Salesforce, HubSpot, Zendesk, and Intercom
- Real-time account lookup and record updates
- Ticket creation and workflow triggering
- ServiceNow and custom internal system connectors
Analytics and Continuous Improvement
- Conversation dashboards and topic clustering
- Resolution rate and CSAT tracking
- Failure mode analysis and edge case capture
- Scheduled fine-tuning for ongoing accuracy gains
Built for Production
What It Takes to Run an AI Chatbot or Voice Agent in Production
Accuracy, latency, compliance, and observability are the four areas where a production chatbot or voice agent is actually judged once it goes live.
Hallucination Control and Accuracy
Every AI chatbot answer is grounded in your own knowledge base through RAG, with strict topic limits set in the system prompt and a safety filter on the output. We benchmark accuracy against real production questions before launch and keep tracking it after, so wrong answers get caught instead of quietly shipping to customers.
Low Latency at Scale
First tokens reach the user in under a second using response streaming, prompt caching, and smart model routing. When traffic spikes or a model API slows down, autoscaling and provider fallbacks keep the chatbot responsive. We measure p95 latency before every release, not just averages.
Multilingual and Locale Aware
Over 30 languages with automatic language detection and code-switch handling inside a single message. Each locale gets its own tone, date format, and currency. Users always see their own language while translation stays behind the API.
Safety, Compliance and Audit Trails
We deploy in HIPAA, SOC 2, and GDPR aligned environments with PII redaction in transit and at rest. Conversation access is role-based, and every interaction writes to an audit log your compliance team can search directly without filing a ticket with engineering.
Human-in-the-Loop Escalation
Confidence scores, sentiment shifts, and policy triggers decide when a human agent steps in. The agent inherits the full transcript, the detected user intent, and a suggested reply. Whatever the agent says next becomes labeled training data for the next round of fine-tuning.
Observability and Continuous Evaluation
An evaluation suite runs whenever a model, prompt, or knowledge base changes, so regressions get caught before deployment. Live dashboards track resolution rate, drop-off points, and new topics, and drift alerts fire on accuracy dips before the support team starts noticing.
Your Chatbot Questions, Answered.
Direct answers on chatbot accuracy, hallucination control, and the guardrails that keep responses on-brand and on-policy.
How do you prevent an AI chatbot from giving customers wrong or off-brand answers?
Get a chatbot accuracy and safety audit.
Talk to a chatbot engineerConversational AI Technologies We Use
The tools and frameworks our engineers reach for on production work.
Get a Free Chatbot and Voice AI Estimate
Tell us about your conversational AI project and receive a tailored proposal within 24 hours.
How We Work
Our Conversational AI Process
From conversation design through production deployment, a disciplined process that delivers measurable resolution rates.
Conversation Design
We map your actual support traffic, group it by intent, and design conversation trees that resolve the top 20 issues before we open a code editor. The remaining tail gets a defined escalation path, not a dead end.
Knowledge Base and RAG Setup
We ingest your help center, policies, and product docs into a vector store with retrieval evaluated against questions your users actually ask. Retrieval quality is the ceiling on answer quality, so we test it before we wire it to the bot.
LLM Selection and Integration
We select the foundation model best suited to your use case, latency requirements, and cost constraints, then integrate it with your backend systems and data sources.
Guardrails and Compliance
We implement topic controls, PII detection, audit logging, and compliance policies for HIPAA or SOC 2 where required. Sensitive topics trigger controlled escalation.
Testing and Red-Teaming
We test against real conversation logs, adversarial inputs, and edge cases. We measure resolution rate, hallucination rate, and CSAT before any channel goes live.
Launch and Continuous Tuning
We deploy with full monitoring, conversation dashboards, and A/B testing infrastructure. Scheduled optimization cycles improve resolution rates after launch.
Flexible Engagements
Choose How We Work Together
Three engagement models matched to your channels, use cases, and timeline.
Support Bot MVP
Teams launching their first AI chatbot on a single channel
- RAG pipeline on your knowledge base
- LLM integration with guardrails
- One channel deployment (web or WhatsApp)
- Analytics dashboard and resolution tracking
Enterprise Conversational Platform
Companies automating support across multiple channels and departments
- Multi-channel deployment and unified AI backend
- CRM and helpdesk integrations
- Human handoff with full context passing
- Custom fine-tuning and continuous improvement
The Software Pro Difference
Why Choose Software Pro for Conversational AI
NYC-based, compliance-ready, and measured on resolution rate from day one.
NYC Headquarters, Direct Access
Work hours that overlap with yours, an office at 420 Lexington Ave you can walk into, and an engineering team accountable to a result, not a remote-only vendor invoice.
Compliance and Safety Built In
Topic guardrails, PII detection, audit logging, and HIPAA or SOC 2 compliant data handling are part of every project, not optional add-ons you discover after launch.
First Working Bot in 2 to 3 Weeks
We deliver a working prototype grounded in your real knowledge base within the first sprint, so you evaluate AI behavior against your actual use cases before full commitment.
Full IP and Data Ownership
All conversation flows, RAG pipelines, fine-tuned models, and integration code are 100% yours. No proprietary platforms with license fees or data sharing agreements.
Deep CRM and Helpdesk Integration
We build bots that actively participate in your operations, looking up accounts, creating tickets, updating records, and triggering workflows, not just answering questions.
Measurable Automation Rates
We track resolution rate, escalation rate, and CSAT continuously. Most of our clients automate 60 to 80% of inbound support volume within 90 days of launch.
Case Studies:
Results You Can Trust

Healthcare AI Receptionist & Call Automation Built for Patient Connect / CuroAI
"Software Pro took the time to understand how our healthcare communication workflows actually operated before recommending a solution. Their ability to design a secure, scalable AI receptionist system while maintaining compliance standards made the implementation smooth and practical for our team."
Written by: Ben Pure, VP
Patient Connect
View Case Study
View detailed insights, process & results

ZIINA Payments App Built for the UAE Market, Licensed by the Central Bank of UAE
"Software Pro delivered our entire mobile payments platform on time, handling complex compliance requirements and integrating with UAE financial infrastructure. Truly an exceptional team."
Written by: Ahmed Al-Rashid
ZIINA
View Case Study
View detailed insights, process & results

LaborAI Warehouse Planning Platform Redesigned for Clarity, Usability, and Conversions
"The redesigned website finally communicates what LaborAI does in a way that resonates with our customers. Complex technical content turned into a clear, compelling experience that drives real inquiries."
Written by: Lee Rector
LaborAI
View Case Study
View detailed insights, process & results

Miiskin Telehealth App Connecting Patients with Board-Certified Dermatologists Online
"The team built a secure, HIPAA-compliant telehealth platform our dermatologists use daily. Their expertise in healthcare app development made the entire process seamless and reliable."
Written by: Dr. Martin Jensen
Miiskin
View Case Study
View detailed insights, process & results

Aware House Multi-Vendor Marketplace Optimized with CRO for Higher Conversion and Sales
"The CRO work transformed how our customers shop on Aware House. The improvements to navigation and product pages have made a real difference to how visitors engage and convert."
Written by: Lauren Hidalgo
Aware House
View Case Study
View detailed insights, process & results

Goalers iOS App Launched on the App Store with a Perfect 5.0 Star Rating
"From wireframes to App Store submission, Software Pro handled everything professionally. The app is beautiful, fast, and our early users absolutely love it."
Written by: Chris Mercer
Goalers LLC
View Case Study
View detailed insights, process & results

Ecological Law Website Built from Scratch for Global SEO Visibility and Mission Impact
"Software Pro built us a platform that truly represents our mission and reaches the global audience we need. The site is clear, professional, and already helping us connect with advocates worldwide."
Written by: Victor Tafur
Ecological Law
View Case Study
View detailed insights, process & results

Proud Arts STL Nonprofit Website Redesigned to Drive Engagement and Community Impact
"The redesigned website finally tells our story in a way that moves people. We can see the difference in how visitors engage with our programs and how many more complete registrations."
Written by: AJ
Proud Arts STL
View Case Study
View detailed insights, process & results

FX Evolution Trading Platform Delivering Real-Time Market Data to Active Traders
"Software Pro built our full trading education platform with real-time data feeds and a polished member dashboard. Our Market Masters Club members rate it as an essential daily tool."
Written by: Robert Chambers
FX Evolution
View Case Study
View detailed insights, process & results

Collective Voice Creator SaaS Platform Powering Influencer Campaigns at Scale
"The SaaS dashboard Software Pro built for us is clean, fast, and exactly what our creator partners need. They truly understood our product vision and delivered it with precision."
Written by: Sarah Mitchell
Collective Voice
View Case Study
View detailed insights, process & results

Wisper ISP Website Refined for Cross-Device Consistency, Mobile Usability, and Technical Reliability
"Our mobile users can now access all forms and the redirect issues that were frustrating customers are completely resolved. Systematic, accurate, and professional work."
Written by: AJ
Wisper ISP
View Case Study
View detailed insights, process & results

PCMCC Healthcare Platform Redesigned for Better UX and SEO, Growing Impressions from 526 to 4.83K
"The redesign transformed how our platform presents our services. Going from barely showing up in search to over 4,800 impressions is a meaningful change for our practice."
Written by: Benjamin Pure
PCMCC
View Case Study
View detailed insights, process & results

STRIDES iOS App Launched on the App Store to Power Real-Time Sales Tracking for Insurance Agencies
"STRIDES gave us exactly what we needed — a simple way for agents to log their activity and a clear way for us to see what is actually happening in the field."
Written by: Andy Khoo
GITSA
View Case Study
View detailed insights, process & results

Protect3D Health-Tech Website Redesigned to Communicate Complex Innovation and Drive Demo Bookings
"The team took our technically complex product and turned it into a story that our customers actually understand. The improvement in demo requests since launch has been significant."
Written by: AJ
Protect3D
View Case Study
View detailed insights, process & results

IllnessRx Healthcare App Connecting Patients and Providers Across Multiple US States
"The team delivered a secure and compliant healthcare app our medical network depends on daily. Their understanding of HIPAA requirements and healthcare workflows was outstanding."
Written by: Dr. Patricia Wells
IllnessRx
View Case Study
View detailed insights, process & results

Crosslet Photo & Video Website Redesigned into a High-Impact, SEO-Ready Platform for Growth
"The team transformed our outdated website into a platform that truly reflects the quality of our work. The new design is clean, professional, and we are already seeing more inquiries from potential clients."
Written by: Alyssa Voss
Crosslet Photo & Video
View Case Study
View detailed insights, process & results

J & P Painting Website Built from the Ground Up to Drive Local Leads and Bookings
"We went from having no online presence to a professional website that generates real inquiries. We are now showing up in local searches and getting more calls than ever before."
Written by: Jack Odin
J & P Painting
View Case Study
View detailed insights, process & results

Envy Eyes & Wax Med Spa Website Redesigned to Reflect Premium Brand and Drive Bookings
"Our new website finally looks and feels like the premium spa experience we deliver. Clients are finding us more easily online and the booking process is so much smoother."
Written by: Tammy Pak
Envy Eyes and Wax Med Spa
View Case Study
View detailed insights, process & results

Aware House Shop CRO Strategy Delivering Multi-Fold ROAS Improvement on Shopify
"We had the traffic and the products but were not converting. The team identified exactly where we were losing customers and fixed it. Our ROAS improvement has been exceptional."
Written by: Lauren Hidalgo
Aware House
View Case Study
View detailed insights, process & results

KAF Arts Platform Built as a Scalable Digital Hub for a Multi-Venue Arts Organization
"The custom filtering and performance improvements have made a measurable difference. It was a complex build and the team handled every challenge with expertise."
Written by: AJ
KAF Arts
View Case Study
View detailed insights, process & results

Radius Enterprise Website Engineered for Scalability, Advanced UX, and Multi-Country Expansion
"The level of engineering precision was outstanding. The CMS components mean our team can update content without involving developers. Exceptional work throughout."
Written by: AJ
Radius
View Case Study
View detailed insights, process & results

Gate Escape Premium Airport Experience Website Designed for Immersion and Conversion
"The team translated our innovative airport pod concept into a digital experience that matches the quality of our physical product. The visual storytelling exceeded our expectations."
Written by: AJ
Gate Escape
View Case Study
View detailed insights, process & results

Rebis Design System Stabilized for a Consistent, Scalable, and Professional Web Platform
"We had been struggling with style inconsistencies that kept coming back every time we made updates. The team fixed it properly and our site now looks consistent across every page."
Written by: AJ
Rebis
View Case Study
View detailed insights, process & results

Pep Boys Enterprise Website Scaled with Location Pages, SEO Content, and Streamlined Deployments
"The team became a reliable extension of our development operation, handling landing page creation and content updates with the accuracy and discipline that enterprise workflows demand."
Written by: Adam Huber
Pep Boys
View Case Study
View detailed insights, process & results

FallTech Blog Transformed into a Structured SEO-Driven Content Platform for Long-Term Growth
"The team transformed our disorganized blog into a proper content platform. The migration from HubSpot was handled without losing content and the SEO structure has significantly improved performance."
Written by: CDS Team
FallTech
View Case Study
View detailed insights, process & results

P&E Stainless Product Catalog Transformed into a Structured Digital Platform for Technical Buyers
"Migrating our entire product catalog was a complex undertaking. The result is a platform that our technical customers can actually navigate efficiently to find the specifications they need."
Written by: CDS Team
P&E Stainless
View Case Study
View detailed insights, process & results

Chromatic Fox Studio Website Continuously Enhanced to Support Growing Beauty Service Offerings
"Having a reliable development partner for ongoing website updates has been invaluable. Every new service page matches our existing design perfectly and critical updates are handled exactly when needed."
Written by: CDS Team
Chromatic Fox Studio
View Case Study
View detailed insights, process & results

Holy City Med Landing Page Built to Drive Membership Signups for Modern Healthcare Services
"The landing page does exactly what we needed — it explains our model clearly and converts visitors who would otherwise leave confused. The multi-audience approach was particularly effective."
Written by: CDS Team
Holy City Med
View Case Study
View detailed insights, process & results

TMMR Fleet Operations SaaS Platform Built to Centralize Reporting for Transportation Professionals
"Having everything — mileage, maintenance, invoices, compliance — in one place instead of spread across different tools has transformed how we manage our operations."
Written by: Van Solkov
TMMR
View Case Study
View detailed insights, process & results

People 4 People Membership Platform Scaled with Custom Commission Logic and Multi-Role Architecture
"The membership system, commission logic, and onboarding improvements have made a real difference to how our platform operates. The scalability work means we can grow without worrying."
Written by: Jennifer
People 4 People
View Case Study
View detailed insights, process & results

Healthcare AI Receptionist & Call Automation Built for Patient Connect / CuroAI
"Software Pro took the time to understand how our healthcare communication workflows actually operated before recommending a solution. Their ability to design a secure, scalable AI receptionist system while maintaining compliance standards made the implementation smooth and practical for our team."
Written by: Ben Pure, VP
Patient Connect
View Case Study
View detailed insights, process & results

ZIINA Payments App Built for the UAE Market, Licensed by the Central Bank of UAE
"Software Pro delivered our entire mobile payments platform on time, handling complex compliance requirements and integrating with UAE financial infrastructure. Truly an exceptional team."
Written by: Ahmed Al-Rashid
ZIINA
View Case Study
View detailed insights, process & results

LaborAI Warehouse Planning Platform Redesigned for Clarity, Usability, and Conversions
"The redesigned website finally communicates what LaborAI does in a way that resonates with our customers. Complex technical content turned into a clear, compelling experience that drives real inquiries."
Written by: Lee Rector
LaborAI
View Case Study
View detailed insights, process & results

Miiskin Telehealth App Connecting Patients with Board-Certified Dermatologists Online
"The team built a secure, HIPAA-compliant telehealth platform our dermatologists use daily. Their expertise in healthcare app development made the entire process seamless and reliable."
Written by: Dr. Martin Jensen
Miiskin
View Case Study
View detailed insights, process & results

Aware House Multi-Vendor Marketplace Optimized with CRO for Higher Conversion and Sales
"The CRO work transformed how our customers shop on Aware House. The improvements to navigation and product pages have made a real difference to how visitors engage and convert."
Written by: Lauren Hidalgo
Aware House
View Case Study
View detailed insights, process & results

Goalers iOS App Launched on the App Store with a Perfect 5.0 Star Rating
"From wireframes to App Store submission, Software Pro handled everything professionally. The app is beautiful, fast, and our early users absolutely love it."
Written by: Chris Mercer
Goalers LLC
View Case Study
View detailed insights, process & results

Ecological Law Website Built from Scratch for Global SEO Visibility and Mission Impact
"Software Pro built us a platform that truly represents our mission and reaches the global audience we need. The site is clear, professional, and already helping us connect with advocates worldwide."
Written by: Victor Tafur
Ecological Law
View Case Study
View detailed insights, process & results

Proud Arts STL Nonprofit Website Redesigned to Drive Engagement and Community Impact
"The redesigned website finally tells our story in a way that moves people. We can see the difference in how visitors engage with our programs and how many more complete registrations."
Written by: AJ
Proud Arts STL
View Case Study
View detailed insights, process & results

FX Evolution Trading Platform Delivering Real-Time Market Data to Active Traders
"Software Pro built our full trading education platform with real-time data feeds and a polished member dashboard. Our Market Masters Club members rate it as an essential daily tool."
Written by: Robert Chambers
FX Evolution
View Case Study
View detailed insights, process & results

Collective Voice Creator SaaS Platform Powering Influencer Campaigns at Scale
"The SaaS dashboard Software Pro built for us is clean, fast, and exactly what our creator partners need. They truly understood our product vision and delivered it with precision."
Written by: Sarah Mitchell
Collective Voice
View Case Study
View detailed insights, process & results

Wisper ISP Website Refined for Cross-Device Consistency, Mobile Usability, and Technical Reliability
"Our mobile users can now access all forms and the redirect issues that were frustrating customers are completely resolved. Systematic, accurate, and professional work."
Written by: AJ
Wisper ISP
View Case Study
View detailed insights, process & results

PCMCC Healthcare Platform Redesigned for Better UX and SEO, Growing Impressions from 526 to 4.83K
"The redesign transformed how our platform presents our services. Going from barely showing up in search to over 4,800 impressions is a meaningful change for our practice."
Written by: Benjamin Pure
PCMCC
View Case Study
View detailed insights, process & results

STRIDES iOS App Launched on the App Store to Power Real-Time Sales Tracking for Insurance Agencies
"STRIDES gave us exactly what we needed — a simple way for agents to log their activity and a clear way for us to see what is actually happening in the field."
Written by: Andy Khoo
GITSA
View Case Study
View detailed insights, process & results

Protect3D Health-Tech Website Redesigned to Communicate Complex Innovation and Drive Demo Bookings
"The team took our technically complex product and turned it into a story that our customers actually understand. The improvement in demo requests since launch has been significant."
Written by: AJ
Protect3D
View Case Study
View detailed insights, process & results

IllnessRx Healthcare App Connecting Patients and Providers Across Multiple US States
"The team delivered a secure and compliant healthcare app our medical network depends on daily. Their understanding of HIPAA requirements and healthcare workflows was outstanding."
Written by: Dr. Patricia Wells
IllnessRx
View Case Study
View detailed insights, process & results

Crosslet Photo & Video Website Redesigned into a High-Impact, SEO-Ready Platform for Growth
"The team transformed our outdated website into a platform that truly reflects the quality of our work. The new design is clean, professional, and we are already seeing more inquiries from potential clients."
Written by: Alyssa Voss
Crosslet Photo & Video
View Case Study
View detailed insights, process & results

J & P Painting Website Built from the Ground Up to Drive Local Leads and Bookings
"We went from having no online presence to a professional website that generates real inquiries. We are now showing up in local searches and getting more calls than ever before."
Written by: Jack Odin
J & P Painting
View Case Study
View detailed insights, process & results

Envy Eyes & Wax Med Spa Website Redesigned to Reflect Premium Brand and Drive Bookings
"Our new website finally looks and feels like the premium spa experience we deliver. Clients are finding us more easily online and the booking process is so much smoother."
Written by: Tammy Pak
Envy Eyes and Wax Med Spa
View Case Study
View detailed insights, process & results

Aware House Shop CRO Strategy Delivering Multi-Fold ROAS Improvement on Shopify
"We had the traffic and the products but were not converting. The team identified exactly where we were losing customers and fixed it. Our ROAS improvement has been exceptional."
Written by: Lauren Hidalgo
Aware House
View Case Study
View detailed insights, process & results

KAF Arts Platform Built as a Scalable Digital Hub for a Multi-Venue Arts Organization
"The custom filtering and performance improvements have made a measurable difference. It was a complex build and the team handled every challenge with expertise."
Written by: AJ
KAF Arts
View Case Study
View detailed insights, process & results

Radius Enterprise Website Engineered for Scalability, Advanced UX, and Multi-Country Expansion
"The level of engineering precision was outstanding. The CMS components mean our team can update content without involving developers. Exceptional work throughout."
Written by: AJ
Radius
View Case Study
View detailed insights, process & results

Gate Escape Premium Airport Experience Website Designed for Immersion and Conversion
"The team translated our innovative airport pod concept into a digital experience that matches the quality of our physical product. The visual storytelling exceeded our expectations."
Written by: AJ
Gate Escape
View Case Study
View detailed insights, process & results

Rebis Design System Stabilized for a Consistent, Scalable, and Professional Web Platform
"We had been struggling with style inconsistencies that kept coming back every time we made updates. The team fixed it properly and our site now looks consistent across every page."
Written by: AJ
Rebis
View Case Study
View detailed insights, process & results

Pep Boys Enterprise Website Scaled with Location Pages, SEO Content, and Streamlined Deployments
"The team became a reliable extension of our development operation, handling landing page creation and content updates with the accuracy and discipline that enterprise workflows demand."
Written by: Adam Huber
Pep Boys
View Case Study
View detailed insights, process & results

FallTech Blog Transformed into a Structured SEO-Driven Content Platform for Long-Term Growth
"The team transformed our disorganized blog into a proper content platform. The migration from HubSpot was handled without losing content and the SEO structure has significantly improved performance."
Written by: CDS Team
FallTech
View Case Study
View detailed insights, process & results

P&E Stainless Product Catalog Transformed into a Structured Digital Platform for Technical Buyers
"Migrating our entire product catalog was a complex undertaking. The result is a platform that our technical customers can actually navigate efficiently to find the specifications they need."
Written by: CDS Team
P&E Stainless
View Case Study
View detailed insights, process & results

Chromatic Fox Studio Website Continuously Enhanced to Support Growing Beauty Service Offerings
"Having a reliable development partner for ongoing website updates has been invaluable. Every new service page matches our existing design perfectly and critical updates are handled exactly when needed."
Written by: CDS Team
Chromatic Fox Studio
View Case Study
View detailed insights, process & results

Holy City Med Landing Page Built to Drive Membership Signups for Modern Healthcare Services
"The landing page does exactly what we needed — it explains our model clearly and converts visitors who would otherwise leave confused. The multi-audience approach was particularly effective."
Written by: CDS Team
Holy City Med
View Case Study
View detailed insights, process & results

TMMR Fleet Operations SaaS Platform Built to Centralize Reporting for Transportation Professionals
"Having everything — mileage, maintenance, invoices, compliance — in one place instead of spread across different tools has transformed how we manage our operations."
Written by: Van Solkov
TMMR
View Case Study
View detailed insights, process & results

People 4 People Membership Platform Scaled with Custom Commission Logic and Multi-Role Architecture
"The membership system, commission logic, and onboarding improvements have made a real difference to how our platform operates. The scalability work means we can grow without worrying."
Written by: Jennifer
People 4 People
View Case Study
View detailed insights, process & results
Voice and Chatbots Across Industries
We have deployed conversational AI for companies in these industries and more.
Client Reviews
Trusted by Engineering Leaders
"Software Pro took off the workload of production from our shoulders entirely. They designed and developed the entire platform from scratch and provided continuous application support. We're already in talks with them for another project."
E-Commerce Development & Application Support
Phillip Tyler
Founder, Kreative Bugs
"Their commitment to clear communication, timely delivery, and post-launch support truly impressed us. They delivered a robust, scalable website with visually stunning design. Post-launch training and troubleshooting ensured we could manage everything independently."
Web Development & UI/UX Design
Daniel Foster
Manager, Bulvar Global
"Software Pro helped us where other development teams couldn't. One of our client sites saw a 13% organic increase within one month of their technical work. The team always delivers on time and goes above and beyond to meet expectations. They are amazing!"
Custom Software Development & Web Optimization
Michael Bennett
Executive, Custom Digital Solutions
Opens clutch.co, the world's leading B2B review platform
Common Questions
Voice and Chatbot FAQ
Answers to what buyers ask before they sign.
Start Your Conversational AI Project
Tell us about your chatbot or voice AI needs and we will put together a plan within 24 hours.
Related Services and Capabilities
Adjacent conversational AI services, technologies, and the industries our chatbot and voice agent team ships into.
AI and Machine Learning
Custom ML models, NLP systems, and computer vision solutions.
AI Software Development
Full-stack AI application development from our NYC team.
Custom Software Development
Full-stack software built for your exact requirements.
Data Engineering
Data pipelines and infrastructure to power your AI.
Cloud and DevOps
Infrastructure and CI/CD pipelines for AI deployment.
Mobile App Development
Native iOS and Android apps with integrated AI features.
