5 Star rating from Clutch verified reviews

AI & Machine Learning Development That Ships to Production

We build AI and ML systems covering custom model training, LLM fine-tuning, and NLP pipelines. Engineered for production scale by our NYC AI team.

No commitment requiredResponse within 24 hours

80+
AI Models Deployed
4-8
Weeks to First Model
15+
ML Engineers on Staff

The Problem

Most AI initiatives stall after the proof of concept. Executives approve transformation budgets, but months later there is nothing deployed to real users. The gap between AI experimentation and production-grade systems is where most companies burn budget without business outcomes.

Our Solution

Our New York City AI engineering team closes that gap. We build production-ready machine learning systems end to end: data pipelines, model development, MLOps infrastructure, and the application layer your users interact with. We define success metrics upfront, deploy in agile sprints, and iterate until the numbers move.

AI and ML Scope

What We Build

From foundation model integrations to custom ML pipelines, here is the full spectrum of AI and machine learning systems we ship to production.

Generative AI and LLMs

  • GPT-4o and Claude application integration
  • RAG pipelines on proprietary knowledge bases
  • LLM fine-tuning on domain-specific data
  • Enterprise safety guardrails and output validation

AI Agents and Automation

  • Multi-step autonomous reasoning agents
  • Tool-use agents with CRM and API access
  • Scheduled and event-driven AI workflows
  • Human-in-the-loop escalation logic

Computer Vision

  • Object detection and image classification
  • Medical imaging and radiology AI
  • Real-time video analytics
  • Document layout understanding and OCR

Natural Language Processing

  • Text classification and entity extraction
  • Sentiment analysis at production scale
  • Multilingual NLP pipelines
  • Document summarization and search

Predictive Analytics and ML

  • Demand forecasting and inventory optimization
  • Churn prediction and customer scoring
  • Fraud detection and risk modeling
  • Recommendation and personalization engines

MLOps and AI Infrastructure

  • Model registries and versioning
  • Automated retraining and drift detection
  • Shadow deployments and A/B testing
  • Cost monitoring and optimization

Core Capabilities

AI and Machine Learning Capabilities

Everything you need to design, build, deploy, and operate production AI systems.

LLM and Generative AI

GPT-4o, Claude 3, and Gemini integrations with RAG pipelines, vector search, fine-tuning, function calling, and enterprise-grade guardrails for accuracy and safety.

Machine Learning Engineering

End-to-end ML systems covering data ingestion, feature engineering, model training, evaluation, deployment, and automated retraining pipelines.

Natural Language Processing

Text classification, named entity recognition, sentiment analysis, document extraction, and multilingual NLP systems at production scale.

Computer Vision

Object detection, image segmentation, OCR, document intelligence, and real-time visual inspection for manufacturing, healthcare, and retail.

Predictive Analytics

Demand forecasting, churn prediction, fraud detection, and anomaly detection models trained on your business data and deployed into your existing systems.

AI Strategy and Readiness

Data audits, use case prioritization, build vs. buy analysis, and AI roadmaps that align engineering investment with measurable business outcomes.

Questions? We've Got Answers

Your AI Architecture Questions, Answered.

Practical answers on RAG, fine-tuning, and the architecture choices that decide whether your AI ships, scales, or stalls.

Featured Answer

Should we fine-tune an LLM or use RAG for our use case?

Use RAG when the AI needs to answer questions grounded in proprietary documents, when knowledge changes frequently, or when you need source citations. Fine-tune when the AI needs consistent output format, when you want lower token costs at scale, or when the model needs a specific tone or domain vocabulary. Many production systems use both. The trade-off is mainly cost and complexity. Our team can recommend the right approach.

Book a free AI architecture review for your use case.

Talk to an ML engineer
Tech Stack

AI and ML Technologies We Use

The tools and frameworks our engineers reach for on production work.

PythonPyTorchTensorFlowOpenAILangChainLlamaIndexHugging FaceAWS SageMakerVertex AIPineconeWeaviateMLflowFastAPIApache SparkKafkaPostgreSQLRedis

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How We Work

Our AI Development Process

A disciplined, production-first approach that takes you from raw data to deployed AI systems, with measurable outcomes at every stage.

01

Data Audit and Readiness

We evaluate your existing data for quality, coverage, and structure. We identify gaps, define collection pipelines if needed, and assess which use cases are ready to build now.

02

Use Case Prioritization

We score potential AI applications by ROI, feasibility, and data readiness. You invest in the highest-return AI initiative first, with a clear roadmap for what follows.

03

Prototype and Benchmark

We build a functional prototype in 2 to 3 weeks and benchmark it against your success metrics using real data. You see model behavior before committing to full-scale engineering.

04

Production Engineering

Agile two-week sprints building the model pipeline, feature store, serving layer, and monitoring alongside the core AI logic, with production safety from day one.

05

Validation and Safety Testing

Adversarial testing, bias audits, hallucination benchmarking for LLMs, and load testing under real-world conditions, not just benchmark datasets.

06

Deployment and Continuous Learning

Zero-downtime deployment with real-time monitoring, cost alerts, data drift detection, and scheduled retraining so your AI improves with every month in production.

Flexible Engagements

Choose How We Work Together

Three engagement models designed around where you are in your AI journey.

AI Discovery Sprint

2 to 4 weeks

Companies evaluating AI investment or stuck at the proof of concept stage

  • Data audit and quality assessment
  • Use case scoring and ROI analysis
  • Prototype or feasibility study
  • Actionable AI roadmap with cost estimates
Most Popular

AI Engineering Engagement

8 to 24 weeks

Teams ready to build and ship production AI systems

  • End-to-end model development and MLOps
  • Agile delivery with demos every two weeks
  • Full observability and monitoring stack
  • Knowledge transfer and documentation

MLOps Modernization

6 to 10 weeks

Organizations with existing models that need production-grade infrastructure

  • Model registry and versioning setup
  • Automated retraining pipelines
  • Drift detection and alerting
  • CI/CD integration for model deployment

The Software Pro Difference

Why Choose Software Pro for AI and ML

NYC-based. Senior ML engineers only. Production-first methodology.

NYC Headquarters, Direct Access

Our AI team is based at 420 Lexington Ave, Suite 300. You get a real New York City engineering firm, not a remote vendor with no physical presence.

Production First, Not Research First

We are software engineers who specialize in AI, not researchers who try to ship software. Every model we build is designed for reliability, cost efficiency, and maintainability.

First Prototype in Two to Three Weeks

We benchmark AI performance against your real data before committing to full engineering. You see model behavior early, not after six months of development.

Full IP and Data Ownership

All models, training data, feature stores, and pipelines are 100% yours from day one. No proprietary platforms with lock-in, no shared IP arrangements.

Senior ML Engineers Only

Our AI team averages 8 plus years of experience. Every engineer has shipped production ML systems. No juniors, no ramp-up time, no learning on your budget.

Full Stack AI Capability

We cover everything from data engineering and model development through MLOps, application integration, and post-launch optimization, with no subcontracting.

Case Studies:
Results You Can Trust

Discover real outcomes from real clients: software platforms, custom development, and full stack solutions that moved the needle.

Healthcare AI Receptionist & Call Automation Built for Patient Connect / CuroAI
Featured
Verified

Healthcare AI Receptionist & Call Automation Built for Patient Connect / CuroAI

"Software Pro took the time to understand how our healthcare communication workflows actually operated before recommending a solution. Their ability to design a secure, scalable AI receptionist system while maintaining compliance standards made the implementation smooth and practical for our team."

Written by: Ben Pure, VP

Patient Connect

AI Receptionist Development

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ZIINA Payments App Built for the UAE Market, Licensed by the Central Bank of UAE
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ZIINA Payments App Built for the UAE Market, Licensed by the Central Bank of UAE

"Software Pro delivered our entire mobile payments platform on time, handling complex compliance requirements and integrating with UAE financial infrastructure. Truly an exceptional team."

Written by: Ahmed Al-Rashid

ZIINA

FinTech App Development

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LaborAI Warehouse Planning Platform Redesigned for Clarity, Usability, and Conversions
Verified

LaborAI Warehouse Planning Platform Redesigned for Clarity, Usability, and Conversions

"The redesigned website finally communicates what LaborAI does in a way that resonates with our customers. Complex technical content turned into a clear, compelling experience that drives real inquiries."

Written by: Lee Rector

LaborAI

Website Redesign

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Miiskin Telehealth App Connecting Patients with Board-Certified Dermatologists Online
Verified

Miiskin Telehealth App Connecting Patients with Board-Certified Dermatologists Online

"The team built a secure, HIPAA-compliant telehealth platform our dermatologists use daily. Their expertise in healthcare app development made the entire process seamless and reliable."

Written by: Dr. Martin Jensen

Miiskin

Healthcare Telehealth App

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Aware House Multi-Vendor Marketplace Optimized with CRO for Higher Conversion and Sales
Verified

Aware House Multi-Vendor Marketplace Optimized with CRO for Higher Conversion and Sales

"The CRO work transformed how our customers shop on Aware House. The improvements to navigation and product pages have made a real difference to how visitors engage and convert."

Written by: Lauren Hidalgo

Aware House

eCommerce CRO & Redesign

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Goalers iOS App Launched on the App Store with a Perfect 5.0 Star Rating
Verified

Goalers iOS App Launched on the App Store with a Perfect 5.0 Star Rating

"From wireframes to App Store submission, Software Pro handled everything professionally. The app is beautiful, fast, and our early users absolutely love it."

Written by: Chris Mercer

Goalers LLC

iOS Mobile App Development

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Ecological Law Website Built from Scratch for Global SEO Visibility and Mission Impact
Verified

Ecological Law Website Built from Scratch for Global SEO Visibility and Mission Impact

"Software Pro built us a platform that truly represents our mission and reaches the global audience we need. The site is clear, professional, and already helping us connect with advocates worldwide."

Written by: Victor Tafur

Ecological Law

Website Design & Development

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Proud Arts STL Nonprofit Website Redesigned to Drive Engagement and Community Impact
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Proud Arts STL Nonprofit Website Redesigned to Drive Engagement and Community Impact

"The redesigned website finally tells our story in a way that moves people. We can see the difference in how visitors engage with our programs and how many more complete registrations."

Written by: AJ

Proud Arts STL

Nonprofit Website Redesign

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FX Evolution Trading Platform Delivering Real-Time Market Data to Active Traders
Verified

FX Evolution Trading Platform Delivering Real-Time Market Data to Active Traders

"Software Pro built our full trading education platform with real-time data feeds and a polished member dashboard. Our Market Masters Club members rate it as an essential daily tool."

Written by: Robert Chambers

FX Evolution

Trading Platform Development

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Collective Voice Creator SaaS Platform Powering Influencer Campaigns at Scale
Verified

Collective Voice Creator SaaS Platform Powering Influencer Campaigns at Scale

"The SaaS dashboard Software Pro built for us is clean, fast, and exactly what our creator partners need. They truly understood our product vision and delivered it with precision."

Written by: Sarah Mitchell

Collective Voice

Creator SaaS Platform

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Wisper ISP Website Refined for Cross-Device Consistency, Mobile Usability, and Technical Reliability
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Wisper ISP Website Refined for Cross-Device Consistency, Mobile Usability, and Technical Reliability

"Our mobile users can now access all forms and the redirect issues that were frustrating customers are completely resolved. Systematic, accurate, and professional work."

Written by: AJ

Wisper ISP

Website Development

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PCMCC Healthcare Platform Redesigned for Better UX and SEO, Growing Impressions from 526 to 4.83K
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PCMCC Healthcare Platform Redesigned for Better UX and SEO, Growing Impressions from 526 to 4.83K

"The redesign transformed how our platform presents our services. Going from barely showing up in search to over 4,800 impressions is a meaningful change for our practice."

Written by: Benjamin Pure

PCMCC

Website Redesign & SEO

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STRIDES iOS App Launched on the App Store to Power Real-Time Sales Tracking for Insurance Agencies
Verified

STRIDES iOS App Launched on the App Store to Power Real-Time Sales Tracking for Insurance Agencies

"STRIDES gave us exactly what we needed — a simple way for agents to log their activity and a clear way for us to see what is actually happening in the field."

Written by: Andy Khoo

GITSA

iOS App Development

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Protect3D Health-Tech Website Redesigned to Communicate Complex Innovation and Drive Demo Bookings
Verified

Protect3D Health-Tech Website Redesigned to Communicate Complex Innovation and Drive Demo Bookings

"The team took our technically complex product and turned it into a story that our customers actually understand. The improvement in demo requests since launch has been significant."

Written by: AJ

Protect3D

Health-Tech Website Redesign

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IllnessRx Healthcare App Connecting Patients and Providers Across Multiple US States
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IllnessRx Healthcare App Connecting Patients and Providers Across Multiple US States

"The team delivered a secure and compliant healthcare app our medical network depends on daily. Their understanding of HIPAA requirements and healthcare workflows was outstanding."

Written by: Dr. Patricia Wells

IllnessRx

Healthcare App Development

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Crosslet Photo & Video Website Redesigned into a High-Impact, SEO-Ready Platform for Growth
Verified

Crosslet Photo & Video Website Redesigned into a High-Impact, SEO-Ready Platform for Growth

"The team transformed our outdated website into a platform that truly reflects the quality of our work. The new design is clean, professional, and we are already seeing more inquiries from potential clients."

Written by: Alyssa Voss

Crosslet Photo & Video

Website Redesign & SEO

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J & P Painting Website Built from the Ground Up to Drive Local Leads and Bookings
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J & P Painting Website Built from the Ground Up to Drive Local Leads and Bookings

"We went from having no online presence to a professional website that generates real inquiries. We are now showing up in local searches and getting more calls than ever before."

Written by: Jack Odin

J & P Painting

Website Development

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Envy Eyes & Wax Med Spa Website Redesigned to Reflect Premium Brand and Drive Bookings
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Envy Eyes & Wax Med Spa Website Redesigned to Reflect Premium Brand and Drive Bookings

"Our new website finally looks and feels like the premium spa experience we deliver. Clients are finding us more easily online and the booking process is so much smoother."

Written by: Tammy Pak

Envy Eyes and Wax Med Spa

Website Redesign

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Aware House Shop CRO Strategy Delivering Multi-Fold ROAS Improvement on Shopify
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Aware House Shop CRO Strategy Delivering Multi-Fold ROAS Improvement on Shopify

"We had the traffic and the products but were not converting. The team identified exactly where we were losing customers and fixed it. Our ROAS improvement has been exceptional."

Written by: Lauren Hidalgo

Aware House

eCommerce CRO

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KAF Arts Platform Built as a Scalable Digital Hub for a Multi-Venue Arts Organization
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KAF Arts Platform Built as a Scalable Digital Hub for a Multi-Venue Arts Organization

"The custom filtering and performance improvements have made a measurable difference. It was a complex build and the team handled every challenge with expertise."

Written by: AJ

KAF Arts

Website Development

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Radius Enterprise Website Engineered for Scalability, Advanced UX, and Multi-Country Expansion
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Radius Enterprise Website Engineered for Scalability, Advanced UX, and Multi-Country Expansion

"The level of engineering precision was outstanding. The CMS components mean our team can update content without involving developers. Exceptional work throughout."

Written by: AJ

Radius

Enterprise Website Development

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Gate Escape Premium Airport Experience Website Designed for Immersion and Conversion
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Gate Escape Premium Airport Experience Website Designed for Immersion and Conversion

"The team translated our innovative airport pod concept into a digital experience that matches the quality of our physical product. The visual storytelling exceeded our expectations."

Written by: AJ

Gate Escape

Website Redesign

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Rebis Design System Stabilized for a Consistent, Scalable, and Professional Web Platform
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Rebis Design System Stabilized for a Consistent, Scalable, and Professional Web Platform

"We had been struggling with style inconsistencies that kept coming back every time we made updates. The team fixed it properly and our site now looks consistent across every page."

Written by: AJ

Rebis

Design System Development

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Pep Boys Enterprise Website Scaled with Location Pages, SEO Content, and Streamlined Deployments
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Pep Boys Enterprise Website Scaled with Location Pages, SEO Content, and Streamlined Deployments

"The team became a reliable extension of our development operation, handling landing page creation and content updates with the accuracy and discipline that enterprise workflows demand."

Written by: Adam Huber

Pep Boys

Enterprise Website Development

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FallTech Blog Transformed into a Structured SEO-Driven Content Platform for Long-Term Growth
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FallTech Blog Transformed into a Structured SEO-Driven Content Platform for Long-Term Growth

"The team transformed our disorganized blog into a proper content platform. The migration from HubSpot was handled without losing content and the SEO structure has significantly improved performance."

Written by: CDS Team

FallTech

Content Platform Development

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P&E Stainless Product Catalog Transformed into a Structured Digital Platform for Technical Buyers
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P&E Stainless Product Catalog Transformed into a Structured Digital Platform for Technical Buyers

"Migrating our entire product catalog was a complex undertaking. The result is a platform that our technical customers can actually navigate efficiently to find the specifications they need."

Written by: CDS Team

P&E Stainless

Product Catalog Development

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Chromatic Fox Studio Website Continuously Enhanced to Support Growing Beauty Service Offerings
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Chromatic Fox Studio Website Continuously Enhanced to Support Growing Beauty Service Offerings

"Having a reliable development partner for ongoing website updates has been invaluable. Every new service page matches our existing design perfectly and critical updates are handled exactly when needed."

Written by: CDS Team

Chromatic Fox Studio

Ongoing Website Development

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Holy City Med Landing Page Built to Drive Membership Signups for Modern Healthcare Services
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Holy City Med Landing Page Built to Drive Membership Signups for Modern Healthcare Services

"The landing page does exactly what we needed — it explains our model clearly and converts visitors who would otherwise leave confused. The multi-audience approach was particularly effective."

Written by: CDS Team

Holy City Med

Landing Page Development

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TMMR Fleet Operations SaaS Platform Built to Centralize Reporting for Transportation Professionals
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TMMR Fleet Operations SaaS Platform Built to Centralize Reporting for Transportation Professionals

"Having everything — mileage, maintenance, invoices, compliance — in one place instead of spread across different tools has transformed how we manage our operations."

Written by: Van Solkov

TMMR

SaaS Platform Development

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People 4 People Membership Platform Scaled with Custom Commission Logic and Multi-Role Architecture
Verified

People 4 People Membership Platform Scaled with Custom Commission Logic and Multi-Role Architecture

"The membership system, commission logic, and onboarding improvements have made a real difference to how our platform operates. The scalability work means we can grow without worrying."

Written by: Jennifer

People 4 People

Membership Platform Development

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Industries

AI and ML Across Industries

We have deployed production AI systems for companies in these industries and more.

Client Reviews

Trusted by Engineering Leaders

All reviews verified and sourced fromClutch.co
Clutch Verified

"Software Pro took off the workload of production from our shoulders entirely. They designed and developed the entire platform from scratch and provided continuous application support. We're already in talks with them for another project."

E-Commerce Development & Application Support

Phillip Tyler

Founder, Kreative Bugs

Brisbane, AustraliaMar 2025
Clutch Verified

"Their commitment to clear communication, timely delivery, and post-launch support truly impressed us. They delivered a robust, scalable website with visually stunning design. Post-launch training and troubleshooting ensured we could manage everything independently."

Web Development & UI/UX Design

Daniel Foster

Manager, Bulvar Global

Lisbon, PortugalMar 2025
Clutch Verified

"Software Pro helped us where other development teams couldn't. One of our client sites saw a 13% organic increase within one month of their technical work. The team always delivers on time and goes above and beyond to meet expectations. They are amazing!"

Custom Software Development & Web Optimization

Michael Bennett

Executive, Custom Digital Solutions

Charleston, SCNov 2024
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Common Questions

AI and ML FAQ

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